John Lewis | A Case Study

The elimination of errors and solving the customers problems.

John Lewis wanted to offer their customer a premium curtain track and pole product for made to measure and bay windows.  John Lewis were looking for:

• Products that were made to measure offsite ready for their installers/customers to fit.
• Zero errors in production.
• Guarantee that bay window products would be correct, even if the information and measurements supplied were incorrect.
• A lead-time in under 7 days to fit with their express service.
• A range to cover hand drawn, corded and electric tracks & poles in a range of colour options.
• Simplified ordering process.

Bradbury Tracks were able to solve these problems for John Lewis and:

• Recommend a range that was perfectly placed for their customers producing over £2,000,000 of sales each year (and growing)
• Guarantee a correct first-time method of bending curtain tracks.
• Provide bay window software that checks customers or professional’s measurements ensuring they are correct.
• Implement lean efficiencies to reduce lead-times to an average of 3.9 days
• Process orders electronically including the bay window diagrams to simplify ordering.
• Automated the process to eliminate human errors.

The story does not end there, we are learning about other stress points for our customers and improving the technology and support that we offer to aid them.  We exist to eliminate stress points for our customers and make buying made to measure curtain tracks stress free and painless.

If you would like to discuss a stress point you have or would like a made to measure product offering to your customers, please get in touch.